I’ve been super interested in fly wheel effect recently. I want to talk about what I think the Fly Wheel effect is, when it works, when it doesn’t.
The Fly Wheel effect is a phenomenon where a business enters a positive reinforcement loop: the more users it has, the more its existing users attract new users, mainly through two effects.
First kind is due to humans' natural connections, this is the sort of effect we see on Facebook, where users join after reaching a certain threshold, then their friends join, then the friends of friends, and so forth. This kind of Fly Wheel effect is dangerous and the most significant advantage one could have.
The other Fly Wheel effect is more rare, it comes from the reputation or the enormous amount of trust a business could have due to its disruptive ability. It is no longer a gravitational pull; it could be seen as a high dimension or a loophole in the old system of the world. The most classic example is Amazon.com. When it first began to see its Fly Wheel effect, there was this phenomenon where Amazon could :
1 order stocks from the supplier to the warehouse
2 leveraging It's reputation, Instead of paying right when they receive it, pay 90 days
3 Sell those goods within 90 days
They could sell those stocks in most cases since they have an enormous number of users and algorithmic recommendation systems that know what the users want and how to convince them to buy on their website ---- Essentially infinite cash !
Those above are the two most classic archetypes of the flywheel effect, and below I want to talk about some general rules that are not necessarily a doctrine like a physics law, but more like a phenomenon.
1 Blitz proof
"Once you had a fly wheel, competitors leverage their existing user base for a easy win"
Even with an astonishing amount of advantage, someone else cannot beat your flywheel. For example, Amazon tried to beat eBay in 1999 with Amazon Auctions in the online customer-to-customer market via leveraging their large user database and data recommendation systems. eBay, at the time, was already known for having a self-reinforcing loop: the more users ---> better sale ---> more users ( buyers and sellers )
Amazon had an enormous user base that was much bigger than eBay's, similar if not greater purchasing power, and much better algorithmic recommendation systems and database. Yet, Amazon Auction was shut down in 2001 due to lack of traction.
It shows us a simple truth. When a self-reinforcement loop has been established, even if you have a big force like Amazon, which at that time had a much bigger number of active users as eBay, trying to overtake eBay's self-reinforcement loop failed. Perhaps the reason is that the whole point isn't having a certain number of users or a database; it is the loop or the ecosystem.
Amazon has the customers, but it did not have the ecosystem that eBay established, which includes the sellers and the environment those users are used to—a very different kind of environment.
In short, once a passive reinforcement loop has been established, you have a great wall of protection for your business.
Unless…
Unless you meet a stronger fly wheel.
2 A stronger fly wheel
Imagine you have a fly effect on your business. You don't have to do anything and users keep growing and growing, and this in turn attracts even more users. Disruptors from other industry will find it super hard to disrupt your business. What could go wrong?
This is what Myspace believed in 2008( famous last words )
Quote from one of the co-founders of Facebook “We were able to beat MySpace because they messed up internally with management teams and short-termism. MySpace had such a strong self-reinforcement loop that it is impossible for others to compete with them, until they blowed it up themselves.”
But is that the truth, or an oversimplification?
I'm sure that's one of the big reasons, but I think one of the overlooked aspects is that Facebook has much stronger, unversarial fly wheel, that sets its potential, and without that, it might have been impossible to overtake MySpace, even though MySpace had internal problems.
So what is that? The issue with MySpace's loop is —— lack of retention.
In MySpace, having users —> more users, but not necessarily to better user retention. In other words, users download MySpace to look up their friends, but only stay for a short period of time, and then they don't stick around anymore, whereas Facebook users hop back in every day, usually more frequent as time goes on.
There is also a fatal flaw in MySpace design. Due to the lack of standardization, the more users it has, the more messed up and hard to navigate. It gets S. Lacking standardization protocol means users can set up their homepage however they want. Buttons fly everywhere. Worst of all, there are terrible musics. Terrible music taste of some users did not help this. Jumping to one page to another person's page could be a whole different world.
This was MySpace strength and became its weakness as it increased entropy in ecosystem —— the only users that really stick is niche (music, artist, coders etc). In other words, its only real users are a small group, the rest are like isolated islands with special looking profiles, the more it scales the bigger this lack of Standardizaltion hurts it. Whereas Facebook focuses on socializing and connection. Users aren't confused because its interface is standardized. Facebook also invested earlier in algorithms, a better database, fewer tech debt and crashes.
All this leads to one thing. The more users —> more users + user retention.
In other words, MySpace had a flywheel effect, but it was also losing users at astonishing rates. The entropy that grows with user growth wasn't well managed. In contrast, Facebook managed this extremely well through algorithmic improvement and a strong feedback loop. They nailed it. Once you reach a threshold point, the more users you have, the more users it attracts, and the more they are willing to stay. Because you're using the data generated to create a better user experience. In short, here's the second law of the flywheel effect. It could be taken down by a stronger flywheel effect, giving the users the same kind.